"The term grievance as it appears in the written contract refers to a formal complaint by people who believe that they have been wronged by a management decision (Human Resource Management: Environments and Functions.1987)
· The grievance procedure is important so that anyone can have the opportunity to appeal against any decision. It is the procedures by which workers’ grievances are dealt with or resolved. It also serves as a system of communication between workers and managers, inform managers of potential trouble, provide an outlet for complaints. Some occasions may arise when an employee whose performance is being reviewed may not be agreed with the outcome of the performance assessment. In such circumstances, employees may choose to appeal against the final outcome. It is to assure that there is no failure of process and unfair discrimination. Also that all information have been considered at the performance review.
Above all, a grievance procedure is a symbol of good/working employee relations with the company.
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